Returns & Exchanges
At Stoles®, we want you to be completely satisfied with your luxury purchase, which is why we offer a 30-day window for returns and exchanges on all unworn items in their original packaging. Our commitment is to ensure your style journey is seamless, from the moment you browse to the moment you wear our collection.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Place the items in their original Stoles® box and include all tags and documentation to ensure a smooth inspection process.
Ship It Back
Affix the prepaid shipping label provided in your portal and drop off the package at any authorized courier location.
Receive Your Refund
Once our quality control team inspects the returned items, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing